REYNALDI, A.; ARIEBOWO, T. ANALISA PENGARUH SERVICE RECOVERY TERHADAP KEPUASAN PELANGGAN PADA MASKAPAI LOW COST CARRIER DI INDONESIA. Jurnal Pijar, [S. l.], v. 1, n. 3, p. 333–341, 2023. DOI: 10.65096/pmb.v1i3.369. Disponível em: https://e-journal.naureendigition.com/index.php/pmb/article/view/369. Acesso em: 19 apr. 2026.