Satrio Bimo Syahputro, Faradilla Handayani, Fayza Zuluma, Meli Yana, Tri Ayu Cahyani Putri. Analisis Penerapan Customer Relationship Management Terhadap Kepuasan Peserta Kantor BPJS Ketenagakerja Cabang Kota Tanjungpinang. JAM [Internet]. 6 Desember 2023 [dikutip 17 April 2026];1(06):1204–1210. Tersedia pada: https://e-journal.naureendigition.com/index.php/jam/article/view/937