ANUGRAHA, B.; SETIADHARMA, D.; ALFARES TELAUMBANUA, M.; SYAMSUL HAYAT, N.; BIMO SYAHPUTRO, S. Pengaruh Costumer Relationship Management terhadap Retensi Pelanggan(Studi Kasus Pada Kedai Kopi Nina). Jurnal Adijaya Multidisplin, [S. l.], v. 1, n. 05, p. 1105–1115, 2023. Disponível em: https://e-journal.naureendigition.com/index.php/jam/article/view/895. Acesso em: 30 mei. 2026.